Website not responding

How to guide Solved

Sometimes very strange behavior you might have observed when you have requested a website on the web browser, but the requested URL or website not responded from the server. Instead it throw an error saying that “This web page is not available”. In this case, the very first thing you would like to do is to check for the internet connectivity and see whether internet is absolutely working fine or not. You would also check other websites and see that all web sites requested are displayed on the browser successfully except the one which failed. It may happen that other websites rendered on the we browser successfully and except some websites. Due to this strange behavior you get irritated and if you are a website owner then you would contact the web hosting service provider for resolution. 

Few days ago, similar issue observed on my website. The website was not responded from the hosted server. I double checked the internet connection which was fine as all other websites requested were rendered on the web browser. In such situations, there must be some breakdown in website routing path that needed to be investigate. In this article learn the troubleshooting tip for website not responding problem.

Platform: Windows

Troubleshooting tip for website not responding:

The Traceroute command is used to troubleshoot this problem. The Traceroute is a command which can show you the path a packet of information takes from your computer to one you specify. It will list all the routers it passes through until it reaches its destination, or fails to and is discarded. In addition to this, it will tell you how long each HOP from router to router takes. The Traceroute command is very useful during the initial investigation to determine the network breakdown. The Traceroute command locate the exact HOP where the IP packet sent is got stopped and unable to traverse further due to the network failure. Below are the steps I followed, in order to identify the network break down using Traceroute command.

1 In Windows, Open the Command Prompt by selecting Start -> Programs -> Accessories -> Command Prompt.
2 On the command prompt, enter the tracert followed by space and then enter the domain name (web site name).
In my test, I entered tracert
3 Once the command is executed, you can see the trace with list of HOPs one by one when the IP packet transferred from one HOP to another. The trace route is limited to 30 hops. It means that any website, the hosted server should be reached with in the 30 hops. The output of Traceroute command contains the list of HOPs involved in the journey from source machine to destination server. The output trace contains the HOP number, three duration in milliseconds, domain name of HOP and its IP address.

Troubleshooting tip for website not responding problem

Lets, analyze the trace:
The very first column shows the HOP number.
The HOP 1, contains trace details about your computer from where the URL requested.
The HOP 2 to 13, the packet traversed with out any problem.
The network breakdown encountered at the HOP 14 and unable to reach the web server from this HOP.
Finally, from the HOP 14 to till 30, you can see the actual error “Request timed out” which means that, there is the network break down and server is unreachable.


Finding the solution is depending on the type of error message we received from the Traceroute command. In our example, we received “Request timed out” error in the middle of the HOP and the IP packet is successfully delivered from your location or system. In this case the issue must be rectified and resolved by your internet service provider (ISP). Sometimes, this kind of issues will be there for few minutes and get resolved automatically by your ISP. In my case, the issue resolved itself after 50 minutes from my ISP. If your website did not responded even after waiting 2 hours, then you can contact your ISP and raise your complaint.

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  • Kiran H B Desai

    Good one.