Sometimes very strange behavior you might have observed when you have requested a website on the web browser, but the requested URL or website not responded from the server. Instead, it throws an error saying that “This web page is not available.” In this case, the very first thing you would like to do is to check for the internet connectivity and see whether the internet is working fine or not. You would also check other websites and see that all websites requested are displayed on the browser successfully except the one which failed. It may happen that other websites rendered on web browser successfully and except some websites.
Troubleshooting tip for website not responding | Traceroute command:
A similar issue was observed on my website a few days ago. The website www.troubleshootyourself.com was not responded from the hosted server. I double-checked the internet connection, which was fine. It rendered all other websites requested on the web browser. There must be some breakdown in the website routing path that needed to be investigated. In this article, learn the troubleshooting tip for the website is not responding to related problems.
What is the use of Traceroute command?
The Traceroute command is used to troubleshoot this problem. The Traceroute is a command which can show you the path a packet of information takes from your computer to one you specify. It will list all the routers it passes through until it reaches its destination. In addition to this, it will tell you how long each HOP from router to router takes. The Traceroute command is handy during the initial investigation to determine the network breakdown. The Traceroute command locates the exact HOP where the IP packet sent is stopped. It stops traverse further due to the network failure. Below are the steps I followed to identify the networkbreakdownn using the Traceroute command.
Finding the solution is depending on the type of error message we received from the Traceroute command. In our example, we received a “Request timed out” error in the middle of the HOP, and the IP packet is successfully delivered from your location or system. In this case, the issue must be rectified and resolved by your internet service provider (ISP). Sometimes, this kind of issue will be there for few minutes and automatically determined by your ISP. In my case, the problem resolved itself after 50 minutes from my ISP. If your website did not respond even after waiting 2 hours, you can contact your ISP and raise your complaint.
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